Rent A Space ensures that our customers and our facility is protected with a series of security precautions and procedures. The security of our store and our customers’ possessions are our upmost priority.
Rent A Space has worked closely with our security partners, the Self-Storage Association (SSA) UK, and with the Police, Fire Brigade and other statutory authorities, to ensure that our store complies with (and often exceed) any regulations and that our systems are up to date and fit for purpose. Rent A Space and the SSA UK both take issues of safety and security very seriously.
We provide the highest levels of security in the self-storage industry in the UK – in particular for customer that use our store after our trading hours (i.e. using extended access). Every room in our store is individually alarmed – and is monitored 24 hours a day, giving our customers total peace of mind.
Our facility has secure perimeter fencing and access gates that can only be controlled by customer & staff PIN codes. Customers will need to pass through three gates to gain access to the inside of any of our stores during extended access hours. CCTV cameras monitor all access points and emergency exits 24 hours a day, and monitor all the areas around the outside of our store.
Access to the storage areas can only be granted to each customer by them using their own PIN code on the three gates and every storage room is individually alarmed. This means, if someone gains access to a storage room without entering their authorised PIN code, the audible alarm will be instantly activated and a signal sent to our reception and to our monitoring station.
Our staff are on site seven days a week and are trained to monitor and react to any irregular or suspicious activity in or around the store. Out of hours, every store is closely monitored through CCTV by our external security company. They in turn have access to our mobile security company and to our staff to react to any alarm activations. Ultimately they can call the Police or Fire Brigade as well.
Rent A Space does not offer unrestricted 24 hour access to its stores. Access is limited to our reception trading hours 7 days a week for the majority of our customers. For a limited number of customers, extended opening hours (usually from 6am until 11pm) is permitted at our stores. These customers are schooled in our security systems and have easy access to our monitoring centre whenever they are in their store – and the monitoring centre can communicate with any customers (or intruders) inside or outside the store via a loudspeaker system.
Outside of these times Rent A Space cannot be accessed by anyone.